Return and Exchange Policy

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. To be eligible for a refund of the purchase amount or for exchange, the returned product must be returned to us in its original condition provided completely with labels. The product should not contain any traces of use. We reserve the right to refuse returned items if there is a suspicion that the items have already been used or have been damaged through no fault of our own.

A return shipment should be provided together with a track & trace code. The sender is always responsible for the shipment.

When we have received the items returned by you, we will refund the purchase amount to your account within 14 days. 

Do you want to exchange or return an order? Then click here for the return form.

 

 

Notes

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, such as underwear or bras, if the hygiene seal has been broken after delivery. Additionally, we do not accept hazardous materials or flammable liquids or gases.

Additional non-returnable items: Gift cards, Downloadable software products,
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sciencefacotryshop.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sciencefactoryshop.com and send your item to: Driehoekslaan 40, 3601 HR Maarssen, Netherlands together with the Return Form

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.